Have you used TALKWORKS for mental health support? There are a number of ways you can provide feedback about the service you have received, which will help us to improve the care and treatment we deliver.
Share your experience of using TALKWORKS through the friends and family test
The friends and family test gives us a snapshot of your overall experience of the service you have received from TALKWORKS. The test asks one question about your experience of our service and also gives you an opportunity to add further feedback about the answer you have provided.
When taking the test, please select 'community' as the first drop down, and then you will be able to provide feedback about our service.
Complete our assessment and treatment surveys
As part of your assessment and at the end of your treatment we will send you more detailed surveys to complete, for the specific TALKWORKS team you have been receiving care and treatment from. If you are a carer of a patient who has accessed our service, we would be grateful if you are able to complete our carer feedback survey.
Leave a compliment for a member of our team
If TALKWORKS has helped you and you'd like to thank a member of our team, or if you're interested in providing a testimonial about your experience with our service, please email dpt.talkworks@nhs.net.
Make a complaint about our service
If you have been unhappy about any aspect of your care or treatment, you can provide feedback as follows:
- Speak to the person providing your care
- Call our Patient Experience Team (PET) on 01392 675686
- Email: dpt.pet@nhs.net
You can also write to:
Patient Experience Team (PET)
Devon Partnership NHS Trust
Franklyn House, Franklyn Drive
Exeter, EX2 9HS