In addition to face-to-face and telephone appointments, we now offer therapy by video call. This allows people to access treatment from the comfort of their own home, without the need to travel to an appointment.
Our video appointments are run in partnership with Attend Anywhere.
Attend Anywhere is a secure NHS video call service for people with pre-arranged appointments only.
What do I need to start video conferencing?
For a video consultation with one of our friendly therapists, you will need:
- Broadband internet access - we suggest that you use Wi-Fi rather than 4G to ensure that the signal is reliable, but you can use 4G if Wi-Fi isn't available.
- Google Chrome as your web browser - Attend Anywhere will not work on Internet Explorer.
- You can use Attend Anywhere on a PC, Mac or an iOS/Android device, using a Google Chrome (for PC/Mac/all mobile devices)/Apple Safari (for Macs and iOS devices) browser. Download Google Chrome or Safari for free.
- A quiet location away from noise and distractions so that you can clearly hear the therapist and hold your consultation in private.
What should I expect from my video appointment?
If you have opted to have a video consultation, we will schedule your appointment as normal and send you details of the appointment date and time by letter or email.
Five minutes before your appointment time, click on the 'start your video consultation' button below. You will then be taken through a series of steps to ensure that your equipment is set up correctly. Once the steps have been completed, you will be prompted to enter your name and telephone number and accept the terms and conditions. This information is not stored beyond the length of the video call.
Once these steps have been followed, click on the 'Start Call' button and you will enter the TALKWORKS waiting room until your consultation begins. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.
When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.
The video call is free (except your internet usage charge) and data is not used whilst you are in the waiting room.
How to attend your video therapy appointment
With video therapy appointments we're making it easier and more convenient to talk to us about your mental health and wellbeing. For further advice and guidance on how to attend your TALKWORKS, please email dpt.talkworks@nhs.net and request our video appointment guide.
Learn more about mental health
Our useful resources page has some helpful information about our service and some steps you can take to look after your mental health: